Steve
- I am a truckie who lives in Queensland
- I own my own truck
- I want to find out about becoming an independent contractor
Assumptions
- I don’t own my own business.
- I don’t have an online account and am not a known customer to government.
- I’m starting at a search engine, and choosing only government search results.
- A generic brand is being used to remain neutral to any branding discussion or decision that is happening in parallel.
- No face to face interaction is needed – this scenario can be completed online.
- High level content consumed on individual.gov.au with detailed information on agency sites
- Modified version of Scenario A including a condensed version of the decision tools, detailed content and full decision tools on agency sites