Prototype: Set up as an independent contractor



  • I am a truckie who lives in Queensland
  • I own my own truck
  • I want to find out about becoming an independent contractor


  • I don’t own my own business.
  • I don’t have an online account and am not a known customer to government.
  • I’m starting at a search engine, and choosing only government search results.
  • A generic brand is being used to remain neutral to any branding discussion or decision that is happening in parallel.
  • No face to face interaction is needed – this scenario can be completed online.

- High level content consumed on with detailed information on agency sites
- Modified version of Scenario A including a condensed version of the decision tools, detailed content and full decision tools on agency sites

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