I am 50, and have just lost my job in private industry
I have received 2 weeks severance pay
I want to know what help is available to me
I rent and have savings that will cover about a month of living expenses
I do not need emergency/crisis support, but do need some form of unemployment welfare
This person already has an online account and is a known customer to government. No registration etc required.
This person is starting at google, and choosing to deal directly with Govt. Another scenario is being developed where the person goes via a third party.
A generic brand is being used to remain neutral to any branding discussion or decision that is happening in parallel.
No face to face interaction is needed – this scenario can be completed online
- Content and transaction consumed on individual.gov.au
- Content on individual.gov.au, transaction on agency site
- Links with short overviews on individual.gov.au, everything else on agency site
- Same as Scenario C but with more content on entry point