Fiona
- I am 50, and have just lost my job in private industry
- I have received 2 weeks severance pay
- I want to know what help is available to me
- I rent and have savings that will cover about a month of living expenses
- I do not need emergency/crisis support, but do need some form of unemployment welfare
Assumptions
- This person already has an online account and is a known customer to government. No registration etc required.
- This person is starting at google, and choosing to deal directly with Govt. Another scenario is being developed where the person goes via a third party.
- A generic brand is being used to remain neutral to any branding discussion or decision that is happening in parallel.
- No face to face interaction is needed – this scenario can be completed online
- Content and transaction consumed on individual.gov.au
- Content on individual.gov.au, transaction on agency site
- Links with short overviews on individual.gov.au, everything else on agency site
- Same as Scenario C but with more content on entry point